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April 1, 2009
My weird exchange with TD Bank
It seems that TD Bank can get you prepaid bank by mail envelopes, but only if you ask a few times and you know in advance that they do it. Otherwise they lie to you and tell you they don't have any. The following is a recent exchange I had with them using their bank mail system.
_____________________________________________________________________________
To: Customer Care
Subject: Bank by mail
I do all my banking by mail ever since moving away from any nearby commerce bank (bought by TD Bank) branches.
I now need more deposit slips May I have the personalized ones? I also need more bank by mail envelopes. Sometimes it seems that these envelopes are prepaid and other times not. I would appreciate prepaid enveloped.
___________________________________________________________________________
To: Customer Care
Subject: re: RE: Bank by mail
Thank you for contacting us
Your deposit ticket order request has been received and processed. Please allow 7-10 business days for delivery.
We do not currently offer the prepaid envelopes for deposits.
If you have any further questions, please contact us via email or call 1-888-751-9000 to speak with a Customer Service Representative, 24 hours a day, 7 days a week.
Regards,
Kevin
TD Bank On-Line
E-mail Specialist
_________________________________________________________________
To: Customer Care
Subject: re: RE: Bank by mail
Thank you. I received the deposit slips in the mail yesterday. I don't understand the policy on the prepaid envelopes. When I went to the branch on 14th street and 5th avenue in NYC a few days ago, they were able to give me a few of these envelopes. Why can't you send me some?
________________________________________________________________
Sender Customer Care
Subject re: RE: Bank by mail
Message Thank you for contacting us
A request has been sent to have some pre-paid deposit mailing envelopes sent to you. Please allow 7-10 business days for delivery.
If you have any further questions, please contact us via email or call 1-888-751-9000 to speak with a Customer Service Representative, 24 hours a day, 7 days a week.
Regards,
Cookie
TD Bank On-Line
E-mail Specialist
Posted by OneEyedMan at April 1, 2009 7:39 AM
Comments
TD bank just called me to apologize for this mistake. It seems that they reviewed the email communications, and wanted to apologize for 1) not getting it right the first time and 2) not apologizing when I found the mistake. They may not run things perfectly all the time, but I appreciate their willingness to take responsibility for their mistakes and correct them.
Posted by: TheOneEyedMan ![[TypeKey Profile Page]](http://www.belligerati.net/nav-commenters.gif)
at April 1, 2009 3:36 PM
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